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Service User Involvement Worker

Organisation: Portsmouth City Council
Salary: £21,095 - £22,204 per annum pro rata
Location: South East
Closing date:
Description:

An opportunity has arisen for a Service User Involvement Worker within a charity based in Portsmouth. The Roberts Centre enjoys a reputation for its work with families and children and has achieved national recognition for its high quality services in the areas of Homelessness, Parenting and Childcare.

We are looking for an enthusiastic and dynamic Service User Involvement Worker with the ability to work in this autonomous role. The successful applicant will support vulnerable families to have a voice in the planning, commissioning, delivery and monitoring of services. This will be carried out through service user focus groups and undertaking exit interviews.

You will have experience, or ideas, of developing different ways for involving service users, including children within our Nursery, in the improvement of our services. You will need to be self-motivated, creative and have initiative coupled with an understanding of supporting vulnerable families and children. You should also be able to encourage and collect feedback from service users, as well as having experience of dealing with complaints sensitively and timely.